Frequently Asked Questions (FAQ's)  

How do I place an order?

Once you find the product you want, select your quantity then click on Order. To go back to the page you were shopping on, click Continue Shopping at the bottom of the page or the Back button. Items in your cart will display in screen.  If you have any questions, please don't hesitate to ask. Just go to the Contact Us page and submit your question.

How long will items remain in my cart?

As we have not been able to find a suitable solution your cart will disappear when you log off of the internet.  If you won't be able to complete your order at one sitting please add items to your wish list so they will still be there when you return.  This will change!!! 

What methods of payment do you accept?

PayPal Orders:   When you use your PayPal Account just click the Payment by PayPal button. Click continue and you're off to the PayPal website to login and submit your payment. If you don't have a PayPal account you can set one up when you get to the PayPal site. It's easy and a great way to pay for purchases on the Internet.

Credit Card Orders: To place your order via credit card using Visa, MasterCard, Discover, or American Express simply select Credit Card at checkout. If you don't want to include your credit card information through the secure online cart, use the Fax or Phone Order option to complete and print your order. Then write your credit card information on the order and fax it to 801.820.5451 (CALL FIRST) or call 801.651.1977 to finalize payment. Our office hours are 8:30 AM to 5:30 PM Mountain Time Monday through Friday.

Pay by Check or Money Order (USA ONLY!): Ordering by mail is easy. At the time of checkout, select Check or Money Order as your payment method. When you have completed the check out process, simply write the order number on your check or money order and send it to:

Legacy Scrapbooking
PO Box 160491
Clearfield, UT 84016-0491

A $15.00 Returned Check charge will apply to all checks sent back. Please allow 5-7 days for your check to clear our bank. Once your check has cleared, your order will be processed.

Note: If paying by check or money order, please send your payment right away. If we don't receive payment in 10 days the order will be cancelled. Thank you.

May I fax in my order or place it by phone or e-mail?

We accept orders anyway we can get them. You may e-mail your order using the contact us link and we will call you for credit card information.  DO NOT SEND CREDIT CARD INFORMATION VIA E-MAIL AS IT IS NOT SECURE.  If you want to fax an order you'll need to call us first at 801.651.1977 so we can turn the fax on as we do not maintain a regular fax line.  We prefer that you place your order on line selecting check or money order as payment and include in the notes that you'd like us to call you for credit card information or send a Paypal invoice.  We'd be happy to do either.  Our store is online so all orders eventually end up there and calling in orders only slows down the process.

Do you ship Internationally?

How Quickly Do Orders Ship? 

When business was slower we tried to ship within 1 working day. Then we went to 2 working days. Now we strive for 3-5 working days. We realize this is not ideal and we will continue to work to improve it. If it is not possible to ship within this time frame we will notify you of the delay and the reason. We do not split shipments and we try to ship all orders complete.

What about sales tax?

Customers are only required to pay sales tax on items purchased within their own states. We therefore do not charge sales tax except to customers who are fortunate enough to be our Utah neighbors. For residents of Utah we are required to charge the standard 6.5% sales tax.

What kind of shipping and product warranty do you offer? 

Legacy Scrapbooking warrants all merchandise to be free of manufacturing defects per the original manufacturer's warranty. We want you to be satisfied with all of the products you purchase from us.

Please let us know if there is a problem within 10 days of receipt of your order. If we do not hear from you we will assume everything is fine.

If the shipping company damages your package and its content please contact them immediately for reimbursement. No other guarantee or warranty is provided or implied.

What is your privacy policy?

Legacy Scrapbooking respects your privacy and will not sell or offer any information you share with us with any other company or persons. This includes credit card information, email address, phone numbers, or postal mailing address. Please note that our site uses secure technology to protect anything you share with us online through the order process.

For your information, we use your personal data to process your order and communicate with you. We also add all customers to our mailing list to keep you informed about sales, new products, or to let you know about site issues, etc. If you choose to unsubscribe from the list we will honor your request. Keep in mind that when you order again your address will be readded to the mailing list.

How secure is your online ordering?

Every attempt is made to keep your cart check out information confidential by using tested methods and a cart and bank with excellent reputations. We believe this process is even more secure than in-person swiping of credit cards which requires telephone wire transmission. We are careful to keep online banking windows closed when not in use and confidential customer information is stored separately in our site administrator. We frequently check our computers for spyware and suggest you do the same. In addition processed orders and other confidential information are shredded after processing. We realize that thieves are sneaky and we try to treat all of our customer's information with the same respect as we would appreciate from stores we frequent. We believe our confidential treatment is outstanding.

Can I cancel my order?

You may cancel your order, however, if it's packed and ready to ship there will be a 15% restocking fee.

What is your return policy?

You MUST contact us within 10 days of receipt or no items may be returned. If you want to return any of the items you ordered, they must be unopened, if packaged, and in resellable condition.

Please pack the item(s) securely and return them to:
Legacy Scrapbooking
PO Box 160491
Clearfield, UT 84016-0491

When it's received a refund will be issued less a 15% restocking fee.

No refund will be issued for the original shipping charge.

Return shipping costs are the customer's responsibilty.

D'Legacies chipboard and acrylic albums, letters, etc are cut per customer order, therefore, are not returnable. If we cut them wrong, please let us know.

Heaven forbid we shipped you the wrong item. If so, let us know and we will work out a viable solution.

Do Gift Certificates Expire?

Yes. Gift Certificates are valid for 1 year from date of purchase.